Electronics Maintenance Services
Welcome to Electronics Maintenance Services (EMS)! EMS provides efficient campus customer service in the operation, repairing, installing, servicing, upgrading, calibrating and performing preventive maintenance on all types of electronic equipment (e.g., computers, printers, plotters, monitors, terminals, networking, terminals, networking hardware, laboratory/office equipment, meters, oscilloscopes, etc). Trained EMS technicians troubleshoot and resolve hardware or software problems and contact manufacturer representatives to resolve major system problems.
Technicians also install hardware and peripheral computer equipment, and repair minor and major problems. EMS offers support of warranties for Dell, IBM/Lenovo, Apple/Mac and Gateway (Chapter 11) equipment. In addition, they are available to prepare cost estimates of upgrading or replacing existing equipment and answer technical and non-technical questions from clients. With the assistance of our trained student workers, we collect and deliver equipment we serviced/repaired throughout the campus for our customers.
Customer service is tracked by the use of work orders (service requests), which ensures timely and accurate responses to all YSU Departments.
