Grievance Policy

Center for Student Progress Disability Services (DS) Grievance Procedure

The Center for Student Progress Disability Services office (DS) provides assistance to students with varying degrees and types of disabilities in order to maximize educational opportunity and academic potential. Youngstown State University affirms this principle of equal access in its equal opportunity policies found in 2001.03 and 7001.02.  CSP Disability Services supports students in their right to file a grievance when a student believes they have been denied equal access either in the form of eligibility, appropriate and reasonable accommodations, and/or auxiliary aids, or believe they have experienced discriminatory harassment as defined in the University’s nondiscrimination policies, Ohio Revised Code 4112, Sections 501 and 504 of the Rehabilitation Act of 1973, and The Americans with Disabilities Act as amended in 2008.

CSP Disability Services encourages students to present his or her complaint by following the four step process outlined below. Note that students are permitted to directly file a complaint with the University’s Office of Equal Opportunity and Diversity; the State of Ohio Civil Rights Commission; or the United States Department of Education, Office of Civil Rights, although the steps outlined below are encouraged as an initial response. Students are also encouraged to review the University’s Policy Register regarding academic and non-academic grievance policies. Students may also contact the Student Ombudsman Office to discuss their academic rights under relevant University policies. Complaints related to a student’s disability should be immediately brought to the attention of CSP Disability Services staff. The CSP Disability Service office will serve as the University’s primary point of contact in initially reviewing student disability related matters. It is expected that University offices, such as the Student Ombudsman, CSP Disability Services, and the Office of Equal Opportunity and Diversity, will consult with each other as appropriate and as necessary. It is expected that student complaints are addressed in as expeditious manner as possible, understanding that each case requires additional time as set forth in University policies and procedures.

Four Steps to Addressing and Resolving a Complaint

  1. CSP Disability Service Coordinator – Students should present and discuss the complaint with his or her Coordinator located in the CSP Disability Service office, 275 Fifth Avenue. The CSP Disability Service office recommends that the student bring their complaint to the Disability Service representative’s attention as soon as possible. The CSP Disability Service office may consult with the appropriate University personnel depending on the nature and scope of the complaint. The student and the CSP Disability Service office will engage in an interactive process in order to attempt to resolve the issue. Resolution of the presented issue may be reached at this level. However, if a resolution is not reached, students should proceed to the following step.
     
  2. Director of the Center for Student Progress (CSP) – The student must file a written appeal to the Director of the CSP office or his or her designee within 15 business days following the undesired outcome of step one. The Director of the CSP will review the student’s written appeal, which may include consulting with the student, and will respond within 15 business days* following receipt of the written appeal. The following information must be included in the written appeal:
  •    A detailed description of the complaint
  •    Any supporting documentation for the complaint and/or appeal
  •    Outcome summary from step one
  •    Resolution sought by student

Resolution of the presented issue may be reached at this level. However, if a resolution is not reached, students should proceed to the following step.

  1. The Office of Equal Opportunity and Diversity – The student should submit a written appeal within 15 business days* following the unsatisfactory outcome of step two to the Office of Equal Opportunity and Diversity. The Office of Equal Opportunity and Diversity will consult with the student to determine whether informal resolution should be attempted or whether the Office of Equal Opportunity and Diversity will implement a Formal Investigation, and respond in accordance with the Grievance for Investigating Complaints of Discrimination and Harassment * per policy 2001.03. The following information must be included in the written DS appeal:
  •     A detailed description of the original complaint and appeal
  •     Any supporting documentation for the complaint and/or appeal
  •     Resolution sought by student
  •    The written response from the Director of the CSP from step two

Resolution of the presented issue may be reached at this level. However, if a resolution is not reached, the complainant has exhausted the internal University complaint procedures.

  1. Offices for Civil Rights – If resolution was not met by step three, the student may choose to file a complaint with the State of Ohio’s Civil Rights Commission within 180 days of the alleged incident, the Equal Employment Opportunity Commission within 300 days of the alleged employment incident and/or the United States Department of Education Office for Civil Rights within 180 days of the alleged incident. 

Additionally, a student may contact the Ohio Legal Rights Services. The preceding agencies will accept complaints and investigate according to their policies and procedures.

*Summer session, holidays and inter-semester breaks including Spring Break and Winter Break are not included in the time frame of 15 or 45 business days.

Grievance Procedure Contact Information

Office and Phone Number

Center for Student Progress
Youngstown State University
Kilcawley Center
One University Plaza
Youngstown, OH 44555

Phone (330) 941-3538

CSP Disability Services
Youngstown State University
One University Plaza
Youngstown, OH 44555

Phone (330) 941-1372

Equal Employment Opportunity Commission
Anthony J. Celebrezze Federal Building
1240 E. 9th Street, Suite 3001
Cleveland, OH 44199

Phone/TTY: 1-800-669-6820

Office of Equal Opportunity and Diversity
Youngstown State University
Tod Hall
One University Plaza
Youngstown, OH 44555

Phone (330) 941-3370

Ohio Civil Rights Commission
The Akron Regional Office

Phone: (330) 643-3100
TDD: (330) 643-1488
Fax: (330) 643-3120

Ohio Legal Rights Service

Phone/TDD: (614) 766-7264
Fax: (614) 644-1888

U.S. Department of Education,
Office for Civil Rights

Phone: (312) 886-8434
TDD: (312) 353-2540
Fax: (312) 353-4888